{"id":405,"date":"2026-04-07T03:31:52","date_gmt":"2026-04-07T03:31:52","guid":{"rendered":"https:\/\/cocoon.azdigi.shop\/?p=405"},"modified":"2026-04-07T03:31:52","modified_gmt":"2026-04-07T03:31:52","slug":"chinh-sach-giai-quyet-khieu-nai","status":"publish","type":"post","link":"https:\/\/cocoon.azdigi.shop\/?p=405","title":{"rendered":"Ch\u00ednh s\u00e1ch gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i"},"content":{"rendered":"<div><main data-v-1852dedf=\"\"><\/p>\n<div class=\"detail px-2 pb-4 xl:pt-6 xl:pb-8 xl:mx-11 xl:flex xl:justify-between static-page\" data-v-06b1bc72=\"\" data-v-1852dedf=\"\">\n<div class=\"heading w-full\" data-v-06b1bc72=\"\">\n<h1 class=\"\n          title\n          italic\n          font-vollkorn\n          text-typo-heading\n          leading-10\n          xl:mt-5 xl:text-4xl\n         alt-font\" data-v-06b1bc72=\"\">Ch\u00ednh s\u00e1ch gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i<\/h1>\n<\/div>\n<div class=\"content flex-1 text-sm xl:text-base xl:mt-5\" data-v-06b1bc72=\"\">\n<div data-v-1852dedf=\"\" data-v-06b1bc72=\"\">\n<p><strong>1. Ph\u1ea1m vi a\u0301p du\u0323ng:<\/strong><\/p>\n<p>\u00c1p d\u1ee5ng cho t\u1ea5t c\u1ea3 c\u00e1c tr\u01b0\u1eddng h\u1ee3p khi\u1ebfu n\u1ea1i li\u00ean quan \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a Cocoon.<\/p>\n<p><strong>2. \u0110\u1ed1i t\u01b0\u1ee3ng khi\u1ebfu n\u1ea1i:<\/strong><\/p>\n<p>T\u00e2\u0301t ca\u0309 ca\u0301c kha\u0301ch ha\u0300ng li\u00ean quan tr\u1ef1c ti\u00ea\u0301p \u0111\u00ea\u0301n n\u00f4\u0323i dung khi\u00ea\u0301u na\u0323i.<\/p>\n<p><strong>3. H\u00ecnh th\u1ee9c khi\u1ebfu n\u1ea1i:<\/strong><\/p>\n<p>Kha\u0301ch ha\u0300ng khi c\u00f3 khi\u00ea\u0301u na\u0323i c\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn m\u00f4\u0323t trong ca\u0301c h\u00ecnh th\u1ee9c sau \u0111\u1ec3 pha\u0309n a\u0301nh khi\u00ea\u0301u na\u0323i:<\/p>\n<p>\u2022 G\u1eedi th\u01b0 \u0111i\u1ec7n t\u1eed v\u1ec1 \u0111\u1ecba ch\u1ec9 email: lemyduyen336@gmail.com<\/p>\n<p>\u2022 G\u1ecdi \u0111\u00ea\u0301n t\u1ed5ng \u0111a\u0300i Ch\u0103m s\u00f3c kha\u0301ch ha\u0300ng: 0383942883<\/p>\n<p>\u2022 G\u1eedi th\u01b0 qua b\u01b0u \u0111i\u1ec7n ho\u1eb7c khi\u1ebfu n\u1ea1i tr\u1ef1c ti\u1ebfp t\u1ea1i \u0111\u1ecba ch\u1ec9 v\u0103n ph\u00f2ng c\u00f4ng ty: 278A Nguy\u1ec5n \u0110\u00ecnh Chi\u1ec3u, Ph\u01b0\u1eddng Xu\u00e2n H\u00f2a, Th\u00e0nh Ph\u1ed1 H\u1ed3 Ch\u00ed Minh, Vi\u1ec7t Nam.<\/p>\n<p><strong>4. Quy tr\u00ecnh gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i<\/strong><\/p>\n<p><strong>B\u01b0\u1edbc 1: <\/strong>Ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i<\/p>\n<p>\u2022 Kha\u0301ch Ha\u0300ng khi c\u00f3 khi\u00ea\u0301u na\u0323i c\u1ea7n cung c\u00e2\u0301p cho Cocoon ca\u0301c th\u00f4ng tin sau:<\/p>\n<p>\u2713 Th\u00f4ng tin kha\u0301ch ha\u0300ng khi\u00ea\u0301u na\u0323i va\u0300 ph\u01b0\u01a1ng th\u1ee9c li\u00ean la\u0323c (s\u1ed1 \u0111i\u1ec7n thoa\u0323i ho\u1eb7c email);<\/p>\n<p>\u2713 Th\u00f4ng tin s\u1ea3n ph\u1ea9m khi\u1ebfu n\u1ea1i (n\u1ebfu l\u00e0 khi\u1ebfu n\u1ea1i s\u1ea3n ph\u1ea9m) g\u1ed3m h\u00ecnh \u1ea3nh c\u1ee7a s\u1ea3n ph\u1ea9m t\u1ea1i th\u1eddi \u0111i\u1ec3m khi\u1ebfu n\u1ea1i, s\u1ed1 LOT v\u00e0 h\u1ea1n s\u1eed d\u1ee5ng ho\u1eb7c c\u00e1c th\u00f4ng tin, h\u00ecnh \u1ea3nh t\u00ecnh tr\u1ea1ng, c\u00e1c gi\u1ea5y t\u1edd c\u00f3 li\u00ean quan \u0111\u1ebfn n\u1ed9i dung khi\u1ebfu n\u1ea1i.<\/p>\n<p>\u2022 Trong v\u00f2ng 01 ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb th\u1eddi \u0111i\u1ec3m ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i: B\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng g\u1eedi th\u00f4ng tin x\u00e1c nh\u1eadn vi\u1ec7c ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i b\u1eb1ng th\u01b0 \u0111i\u1ec7n t\u1eed th\u00f4ng qua \u0111\u1ecba ch\u1ec9 email cskh@cocoonvietnam.com (\u0111\u1ed1i v\u1edbi khi\u1ebfu n\u1ea1i qua th\u01b0 \u0111i\u1ec7n t\u1eed ho\u1eb7c khi\u1ebfu n\u1ea1i qua b\u01b0u \u0111i\u1ec7n, t\u1ed5ng \u0111\u00e0i c\u00f3 ph\u01b0\u01a1ng th\u1ee9c li\u00ean l\u1ea1c b\u1eb1ng email) ho\u1eb7c x\u00e1c nh\u1eadn ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i b\u1eb1ng s\u1ed1 \u0111i\u1ec7n tho\u1ea1i t\u1ed5ng \u0111\u00e0i 19009300 (\u0111\u1ed1i v\u1edbi khi\u1ebfu n\u1ea1i qua t\u1ed5ng \u0111\u00e0i ho\u1eb7c qua b\u01b0u \u0111i\u1ec7n c\u00f3 ph\u01b0\u01a1ng th\u1ee9c li\u00ean l\u1ea1c b\u1eb1ng s\u1ed1 \u0111i\u1ec7n tho\u1ea1i) ho\u1eb7c x\u00e1c nh\u1eadn ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i b\u1eb1ng v\u0103n b\u1ea3n \u0111\u1ed1i v\u1edbi khi\u1ebfu n\u1ea1i tr\u1ef1c ti\u1ebfp t\u1ea1i \u0111\u1ecba ch\u1ec9 v\u0103n ph\u00f2ng c\u1ee7a c\u00f4ng ty.<\/p>\n<p>\u2022 Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m cung c\u1ea5p th\u00eam c\u00e1c th\u00f4ng tin, t\u00e0i li\u1ec7u c\u00f3 li\u00ean quan n\u1ed9i dung khi\u1ebfu n\u1ea1i theo y\u00eau c\u1ea7u c\u1ee7a B\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng trong qu\u00e1 tr\u00ecnh ti\u1ebfp nh\u1eadn v\u00e0 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i (\u0111\u1ed1i v\u1edbi tr\u01b0\u1eddng h\u1ee3p c\u00e1c th\u00f4ng tin, t\u00e0i li\u1ec7u kh\u00e1ch h\u00e0ng cung c\u1ea5p ch\u01b0a \u0111\u1ea7y \u0111\u1ee7 \u0111\u1ec3 ti\u1ebfn h\u00e0nh th\u1ef1c hi\u1ec7n x\u00e1c minh, ph\u00e2n t\u00edch v\u00e0 \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c).<\/p>\n<p><strong>B\u01b0\u1edbc 2: <\/strong>X\u1eed l\u00fd khi\u1ebfu n\u1ea1i<\/p>\n<p>\u2022 Trong v\u00f2ng 03 ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb th\u1eddi \u0111i\u1ec3m ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng, b\u1ed9 ph\u1eadn Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd ch\u1ee7 \u0111\u1ed9ng ki\u1ec3m tra, gi\u1ea3i quy\u1ebft trong ph\u1ea1m vi ch\u1ee9c n\u0103ng v\u00e0 quy\u1ec1n h\u1ea1n c\u1ee7a m\u00ecnh v\u00e0 li\u00ean h\u1ec7 c\u00e1c b\u1ed9 ph\u1eadn ph\u1ee5 tr\u00e1ch li\u00ean quan \u0111\u1ec3 c\u1eadp nh\u1eadt th\u00f4ng tin v\u1ec1 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i.<\/p>\n<p>\u2022 \u0110\u1ed1i v\u1edbi c\u00e1c khi\u1ebfu n\u1ea1i c\u1ea7n nghi\u00ean c\u1ee9u h\u1ed3 s\u01a1 chuy\u00ean s\u00e2u ho\u1eb7c ki\u1ec3m \u0111\u1ecbnh s\u1ea3n ph\u1ea9m s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ebfn c\u00e1c b\u1ed9 ph\u1eadn c\u00f3 li\u00ean quan \u0111\u1ec3 th\u1ef1c hi\u1ec7n x\u1eed l\u00fd v\u00e0 gi\u1ea3i quy\u1ebft theo t\u1eebng tr\u01b0\u1eddng h\u1ee3p. Th\u1eddi h\u1ea1n x\u00e1c minh v\u00e0 x\u1eed l\u00fd kh\u00f4ng qu\u00e1 30 ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i, tr\u1eeb c\u00e1c tr\u01b0\u1eddng h\u1ee3p ph\u1ee9c t\u1ea1p c\u1ea7n th\u1ef1c hi\u1ec7n theo th\u1eddi gian x\u1eed l\u00fd c\u1ee7a c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 ch\u1ee9c n\u0103ng li\u00ean quan.<\/p>\n<p><strong>B\u01b0\u1edbc 3: <\/strong>Gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i<\/p>\n<p>\u2022 Trong v\u00f2ng 02 ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb ng\u00e0y k\u1ebft th\u00fac vi\u1ec7c x\u00e1c minh v\u00e0 x\u1eed l\u00fd t\u1ea1i B\u01b0\u1edbc 2, b\u1ed9 ph\u1eadn Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng g\u1eedi ph\u1ea3n h\u1ed3i k\u1ebft qu\u1ea3 v\u00e0 ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft ph\u00f9 h\u1ee3p \u0111\u1ebfn kh\u00e1ch h\u00e0ng theo c\u00e1c ph\u01b0\u01a1ng th\u1ee9c li\u00ean l\u1ea1c t\u01b0\u01a1ng \u1ee9ng t\u1ea1i B\u01b0\u1edbc 1.<\/p>\n<p>\u2022 Tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng ch\u01b0a \u0111\u1ed3ng \u00fd v\u1edbi k\u1ebft qu\u1ea3, ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i v\u00e0 cung c\u1ea5p th\u00eam c\u00e1c th\u00f4ng tin li\u00ean quan (n\u1ebfu c\u00f3) th\u00ec b\u1ed9 ph\u1eadn Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ti\u1ebfp t\u1ee5c th\u1ef1c hi\u1ec7n ti\u1ebfp nh\u1eadn th\u00f4ng tin, x\u00e1c minh x\u1eed l\u00fd khi\u1ebfu n\u1ea1i theo tr\u00ecnh t\u1ef1 t\u1eeb B\u01b0\u1edbc 1 v\u00e0 ph\u1ea3n h\u1ed3i k\u1ebft lu\u1eadn cu\u1ed1i c\u00f9ng \u0111\u1ebfn kh\u00e1ch h\u00e0ng. Th\u1eddi gian gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i t\u1ed1i \u0111a l\u00e0 90 ng\u00e0y, tr\u1eeb c\u00e1c tr\u01b0\u1eddng h\u1ee3p ph\u1ee9c t\u1ea1p c\u1ea7n x\u00e1c minh x\u1eed l\u00fd theo th\u1eddi gian c\u1ee7a c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 ch\u1ee9c n\u0103ng li\u00ean quan \u0111\u1ec1 c\u1eadp t\u1ea1i B\u01b0\u1edbc 2.<\/p>\n<p>\u2022 Tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng v\u1eabn ti\u1ebfp t\u1ee5c kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1edbi k\u1ebft lu\u1eadn v\u00e0 ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i cu\u1ed1i c\u00f9ng c\u1ee7a c\u00f4ng ty th\u00ec hai b\u00ean th\u1ef1c hi\u1ec7n gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i t\u1ea1i c\u01a1 quan nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n ho\u1eb7c th\u1ef1c hi\u1ec7n kh\u1edfi ki\u1ec7n t\u1ea1i T\u00f2a \u00e1n c\u00f3 th\u1ea9m quy\u1ec1n \u0111\u1ec3 gi\u1ea3i quy\u1ebft trong th\u1eddi h\u1ea1n 90 ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y k\u1ebft lu\u1eadn cu\u1ed1i c\u00f9ng c\u1ee7a c\u00f4ng ty \u0111\u01b0\u1ee3c g\u1eedi \u0111\u1ebfn kh\u00e1ch h\u00e0ng.<\/p>\n<p><strong>B\u01b0\u1edbc 4: <\/strong>K\u1ebft th\u00fac khi\u1ebfu n\u1ea1i<\/p>\n<p>\u2022 L\u01b0u h\u1ed3 s\u01a1 va\u0300 k\u00ea\u0301t thu\u0301c khi\u00ea\u0301u na\u0323i.<\/p>\n<p>\u2022 C\u00e1c th\u00f4ng tin, d\u1eef li\u1ec7u trao \u0111\u1ed5i gi\u1eefa Cocoon v\u00e0 kh\u00e1ch h\u00e0ng trong qu\u00e1 tr\u00ecnh ti\u1ebfp nh\u1eadn v\u00e0 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i s\u1ebd \u0111\u01b0\u1ee3c c\u00f4ng ty l\u01b0u tr\u1eef trong th\u1eddi h\u1ea1n 02 n\u0103m. D\u1eef li\u1ec7u n\u00e0y l\u00e0 c\u01a1 s\u1edf ph\u00e1p l\u00fd khi gi\u1ea3i quy\u1ebft c\u00e1c tranh ch\u1ea5p, khi\u1ebfu n\u1ea1i (n\u1ebfu c\u00f3).<\/p>\n<p>\u2022 C\u00e1c b\u00ean c\u00f3 tr\u00e1ch nhi\u1ec7m th\u1ef1c hi\u1ec7n b\u1ea3o m\u1eadt d\u1eef li\u1ec7u c\u00e1 nh\u00e2n v\u00e0 c\u00e1c th\u00f4ng tin li\u00ean quan trong qu\u00e1 tr\u00ecnh gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt. C\u00e1c b\u00ean kh\u00f4ng \u0111\u01b0\u1ee3c ti\u1ebft l\u1ed9, cung c\u1ea5p ho\u1eb7c s\u1eed d\u1ee5ng tr\u00e1i ph\u00e9p c\u00e1c th\u00f4ng tin n\u00e0y d\u01b0\u1edbi b\u1ea5t k\u1ef3 h\u00ecnh th\u1ee9c n\u00e0o tr\u1eeb tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c ph\u00e1p lu\u1eadt cho ph\u00e9p ho\u1eb7c c\u00f3 s\u1ef1 ch\u1ea5p thu\u1eadn b\u1eb1ng v\u0103n b\u1ea3n c\u1ee7a b\u00ean c\u00f2n l\u1ea1i. B\u00ean vi ph\u1ea1m ngh\u0129a v\u1ee5 b\u1ea3o m\u1eadt th\u00f4ng tin c\u00f3 tr\u00e1ch nhi\u1ec7m b\u1ed3i th\u01b0\u1eddng to\u00e0n b\u1ed9 m\u1ecdi thi\u1ec7t h\u1ea1i bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n c\u00e1c thi\u1ec7t h\u1ea1i th\u1ef1c t\u1ebf ph\u00e1t sinh v\u00e0 thi\u1ec7t h\u1ea1i v\u1ec1 uy t\u00edn, danh d\u1ef1, nh\u00e2n ph\u1ea9m, kh\u1ee7ng ho\u1ea3ng truy\u1ec1n th\u00f4ng,\u2026 cho b\u00ean c\u00f2n l\u1ea1i v\u00e0 ch\u1ecbu tr\u00e1ch nhi\u1ec7m theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n<p>Qu\u00fd kh\u00e1ch vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i trong tr\u01b0\u1eddng h\u1ee3p c\u00f3 th\u1eafc m\u1eafc, c\u1ea7n s\u1ef1 h\u1ed7 tr\u1ee3 v\u00e0 ph\u1ea3n h\u1ed3i qua c\u00e1c k\u00eanh sau:<\/p>\n<p>\u2022 Fanpage: https:\/\/www.facebook.com\/CocoonVietnamOfficial<\/p>\n<p>\u2022 Hotline: 0383942883 (9:00-18:00 t\u1eeb th\u1ee9 2 \u0111\u1ebfn th\u1ee9 6)<\/p>\n<p>\u2022 Email: lemyduyen336@gmail.com<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p><\/main><\/div>\n<footer class=\"flex flex-col w-full lg:flex-row\" data-fetch-key=\"3\"><img decoding=\"async\" class=\"object-cover w-full lg:w-1\/2\" src=\"https:\/\/cocoonvietnam.com\/_nuxt\/img\/footer-image.5d68be7.jpg\" \/><\/p>\n<div class=\"flex flex-col justify-between w-full lg:w-1\/2 bg-primary-light\">\n<div class=\"px-2 pt-3 pb-5 footer-content lg:py-6 lg:px-10 2xl:px-16\" data-v-3d444b58=\"\"><\/div>\n<\/div>\n<\/footer>\n","protected":false},"excerpt":{"rendered":"<p>Ch\u00ednh s\u00e1ch gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i 1. Ph\u1ea1m vi a\u0301p du\u0323ng: \u00c1p d\u1ee5ng cho t\u1ea5t c\u1ea3 c\u00e1c tr\u01b0\u1eddng h\u1ee3p khi\u1ebfu n\u1ea1i li\u00ean quan \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a Cocoon. 2. \u0110\u1ed1i t\u01b0\u1ee3ng khi\u1ebfu n\u1ea1i: T\u00e2\u0301t ca\u0309 ca\u0301c kha\u0301ch ha\u0300ng li\u00ean quan tr\u1ef1c ti\u00ea\u0301p \u0111\u00ea\u0301n n\u00f4\u0323i dung khi\u00ea\u0301u na\u0323i. 3. 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